Data protection Telekom Healthcare Solutions
General information
Deutsche Telekom Healthcare and Security Solutions GmbH attaches great importance to the privacy of your personal data. It is important for us to inform you which personal data is collected, how it is used and what design options you have in this respect.
1. Where can I find the information that is important to me?
This data privacy notice provides an overview of the points that apply to the processing of your data in this web portal by Telekom. Further information, also on data privacy in special products, can be found at
2. Who is responsible for data processing? Who should I contact if I have any questions about data privacy at T-Systems?
The data controller is Deutsche Telekom Healthcare and Security Solutions GmbH. If you have any questions, please contact our customer service or our data privacy officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany,
3. What rights do I have?
You have the right,
a)    of access by the data subject, the purposes of processing, any recipients of the data, the planned storage period (Art. 15 GDPR);
b)    to request the rectification or addition of incorrect or incomplete data (Art. 16 GDPR);
c)    to withdraw a given consent at any time with effect for the future (Art. 7 para. 3 GDPR);
d)    to object to data processing which is to be carried out on the basis of a legitimate interest for reasons arising from your particular situation (Art. 21 para. 1 GDPR);
e)    to erasure data in certain cases within the framework of Art. 17 GDPR - in particular if the data are no longer required for the intended purpose or are processed unlawfully, or if you have withdrawn your consent in accordance with above (c) or have declared an objection in accordance with above (d); 
f)    under certain conditions, to demand the restriction of data processing insofar as deletion is not possible or the obligation to delete is in dispute (Art. 18 GDPR);
g)    data portability, i.e. you can receive the data that you have provided to us in a common machine-readable format such as CSV and, if necessary, transfer it to others (Art. 20 GDPR);
h)    complain to the competent supervisory authority about data processing (for telecommunications contracts): Federal Commissioner for Data Privacy and Freedom of Information; otherwise: State Commissioner for Data Privacy and Freedom of Information North Rhine-Westphalia).
4. Who does T-Systems pass on my data to?
To contract processors, i.e. companies that we entrust with the processing of data within the legally prescribed framework, Art. 28 GDPR (service providers, vicarious agents). Telekom remains responsible for the privacy of your data even in this case. We commission companies in the following areas in particular: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.
Due to legal obligation: In certain cases we are legally obliged to transmit certain data to the requesting state authority.
5. Where will my data be processed?
Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is also processed in countries outside the European Union (i.e. in so-called third countries), this will happen if you have expressly consented to this or if it is necessary for our provision of services to you or if it is provided for by law (Art. 49 GDPR). In addition, your data will only be processed in third countries if certain measures have been taken to ensure that an appropriate level of data privacy exists (e.g. the EU Commission's adequacy decision or so-called suitable guarantees, Art. 44 et seq. GDPR).
6. What data is collected, how is it used and for how long is it stored?
a)    Technical features: When you visit our web pages, the web server temporarily records the domain name or IP address of your computer, the client's file request (file name and URL), the http response code and the web page from which you are visiting us. The logged data is used exclusively for the purposes of data security, in particular to prevent attempts to attack our web server (Art. 6 Para. 1 f GDPR). They will neither be used for the creation of individual user profiles nor passed on to third parties and will be deleted after 7 days at the latest. We reserve the right to statistically evaluate anonymous data records.
b)    Contact form: The fields marked with an "*" on each contact form are required for us to process your message, such as your name to assign the request or your e-mail address, so that we can give you feedback. You can provide us with additional information, such as a telephone number, to help us process your request.
The data will be transmitted using Transport Layer Security (TLS), a secure transport encryption system that complies with current standards. The SSL certificate used for this is displayed by your browser, so that you can - if you wish - check the correctness and validity of the certificate used for encryption before sending the message.
The data will only be used to process your message and – unless we are required by law to store it for a certain period of time – will be deleted immediately after processing. Your data will not be passed on to or processed by third parties.
7. Will my usage habits be evaluated, e.g. for advertising purposes, tracking?
Explanations and Definitions: We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. We or companies commissioned by us to process data create usage profiles to the extent permitted by law. This information cannot be traced back to you directly. Subsequently we inform you generally about the various purposes and techniques. Afterwards you have the right to revoke your consent. However, please remember that in this case you may not have access to the full range of functions offered by our websites.
a)    Uses (Art. 6 para. 1 a GDPR / §15 para. 3 German Teleservices Act)
Market research / reach measurement
The aim of reach measurement is to statistically determine the usage intensity and the number of users of a website as well as to obtain comparable values for all connected offers. At no time are individual users identified. Your identity is always protected.
Profiles for the need-based design of the web portal
In order to be able to constantly improve the web pages, we create so-called clickstream analyses. The clickstream corresponds to your movement path on the web pages. The analysis of the movement paths gives us information about the usage behaviour on our websites. This allows us to identify possible structural errors in the web pages and thus improve the web pages so that the web pages can be optimized to your needs. At no time are individual users identified.
b)    Techniques
We use cookies for certain offers. These are small text files that are stored on your computer. This allows you to detect when you repeatedly visit web pages from the same computer. 
Session cookies are cookies that are only stored on your computer for the duration of an Internet session and are required for transactions (e.g. for logging in or processing a purchase). They contain only one transaction ID. 
For certain offers, we use persistent cookies that are stored on your computer for future sessions. In this case we will inform you about the storage time of the cookie.
You have the option of setting your browser so that these cookies are not stored in the first place, or that the cookies are deleted at the end of your Internet session. Please note, however, that in this case you may not be able to use all the functions of our website. Information on browser settings can be found at:
Measurement pixels
Measuring pixels are usually only 1×1 pixel sized images and are transparent or created in the color of the background so that they are not visible. If a web page containing a measuring pixel is opened, this small image is downloaded from the provider's server on the Internet, where the download is registered. Thus the provider of the process can see when and how many users requested this measuring pixel or visited a website. Furthermore, the provider can determine whether JavaScript is activated in the browser or not. If JavaScript is activated, further information such as browser information, operating system, screen resolution can be recorded. Usually this function is realized by a JavaScript call, but the term measuring pixel is still used. 
JavaScripts are used to call up the application and transfer the collected parameters to the respective service provider/measuring pixel provider.
On these web pages used techniques and their purposes:
FirmPurposeTechnique and, if applicable, storage periodIntegrated asConsent /
T-SystemsTechnically necessarySession cookieResponsible person, provision of services
On the website you can read more information about cookies and the individual providers.
© T-Systems International GmbH – November 2019